Terms & Conditions
Last Updated: August 2026
Welcome to the KPM Cargo Movers & Packers website. By accessing this website or requesting our services, you agree to the terms and conditions described below.
Please read these terms carefully before using our website or booking any service.
1. About Our Services
KPM Cargo Movers & Packers provides packing, moving, relocation, transportation, cargo and related logistics services based on customer requirements and service availability.
The exact services provided may vary depending on:
- Pickup location
- Destination
- Type and quantity of goods
- Vehicle type
- Accessibility of locations
- Selected service
- Transportation requirements
2. Service Enquiry and Quotation
Information provided through the website, telephone or other communication channels may be used to understand your moving requirements.
Any quotation or estimated price may depend on the actual requirements of the move.
Additional charges may apply where there are changes in:
- Quantity of goods
- Pickup or delivery location
- Floor level
- Lift availability
- Distance between vehicle and premises
- Additional packing requirements
- Waiting time
- Additional handling
- Special transportation requirements
The final charges should be confirmed before the service begins.
3. Customer Responsibilities
Customers are responsible for providing accurate information about the goods being moved.
Customers should inform the company about:
- Fragile items
- Valuable goods
- Electronic equipment
- Heavy items
- Restricted items
- Special handling requirements
Customers should also ensure that personal documents and important valuables are appropriately secured.
4. Prohibited Items
Customers must not request transportation of goods that are illegal, dangerous, prohibited or restricted under applicable laws.
This may include hazardous substances, illegal goods, explosives, weapons or other restricted materials.
5. Packing and Handling
Packing requirements vary depending on the type of goods.
Special or fragile items may require additional packing materials and handling procedures. Customers should communicate special requirements before the relocation begins.
6. Transportation and Delivery
Delivery schedules may depend on distance, route conditions, traffic, weather, transportation availability and other circumstances beyond reasonable control.
Estimated delivery times are therefore subject to operational conditions.
7. Vehicle Transportation
For car or bike transportation, customers may be required to provide valid vehicle documents and other information required for transportation.
Customers should remove personal belongings and valuables from vehicles before transportation unless otherwise agreed.
8. Cancellation or Changes
Customers should communicate cancellation or changes to a booking as early as possible.
Cancellation charges, if applicable, may depend on the stage of the service and costs already incurred.
9. Website Information
We make reasonable efforts to keep website information accurate and updated. However, service availability, pricing and other information may change without prior notice.
10. Third-Party Services
Certain transportation, logistics or related activities may involve third-party service providers where required. Such arrangements may be subject to the applicable terms of the relevant provider.
11. Website Use
Users must not:
- Misuse the website
- Attempt unauthorized access
- Submit false information
- Upload malicious content
- Copy website content for unauthorized commercial purposes
12. Changes to These Terms
KPM Cargo Movers & Packers may update these terms when required. Updated terms will be published on this page.
13. Contact
For questions regarding these terms, please contact KPM Cargo Movers & Packers using the contact information provided on the website.